Airtel — Useless Support

I am airtel customer for over 20 years. I have moved to USA recently but kept my two airtel mobile numbers, mostly for sentimental reasons. Since I visit India once in 2 years for few weeks, I changed my numbers to prepaid to keep them active at minimal cost. Recharging a mobile via airtel site is completely useless, 7 times already, money gets deducted and airtel site apologies for technical issue and refunds money after few days. Today already paid 3 times, money gone from credit card / bank account, not sure it will come back. Tried reaching to airtle support via 121 email and all they responds is call them, really from USA about a simple recharge failing. Not sure when Indian service providers will raise to global standards. I will surely move out during my next visit, so long to 23 years relationship with Airtel.
Regards,
Yogesh Bhardwaj
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