Airtel — validity of my prepaid phone reduced without intimation

Vinod Vijayakumar

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411021

I have a prepaid airtel sim for last 11 years. It had a lifetime validity with the latest validity of nov 2028. Today all of a sudden i got a message saying that the validity is not reduced to 28-nov-2018. I checked the validity by sending *123# for balence and validity and indeed the validity has reduced. The message from airtel says that noe i need to recharge with rc35 for continued services. Is this not cheating? Can i get my money back to my account if airtel does not want me as a customer?

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Airtel customer support has been notified about the posted complaint.