Airtel — VAS deducted amount twice

I am a regular customer of Airtel.Today early morning I tried to add VAS 34/- recharge after getting lot of instruction from No. 121311. I subscribed VAS 34 by pressing 1, again I was asked to confirm it by pressing 1 again. After that when I checked my balance it shocked me that the subscriber reduced the VAS amount twice i.e. 34+ 34=68 Rs. how cleverly customer are cheated! Then I tried to call the customer care executive, who received the call atleast after 20 mnts and in 2nd attempt.He did not listen me and told me that he was going to forward the call to senior. After some time I found only beeping sound was there, they had cut the call. Now my questions are for AIRTEL COMPANY 1. Why don't you remind customers if their VAS is going to expire, in the last 1 or 2 days. 2. I have both SMS received after subscription of VAS 34/- both are with same date and time. Pls remember atleast time gap must be there if I subscribed it twice. Because after following lot of instructions it is never possible to have a subscription with same time. Pls remember I am going to raise this issue to the consumer court. 3. Even if any customer subscribed it twice on the same date why don't you give the service extended. like if I subscribe a net pack worth rupees 249/- of 2GB 2G, and again I take the same 249/- net pack, then my total net pack which I receive will be 4 GB total. Are you getting no what I m saying.But your so called intelligent customer care Executive told me that I would get the VAS 34/- service only for 28 days and my another 34/- rupees went worthless and it would not be refunded. clap clap! 4. The sms which I received mentions that (Now enjoy Local mobile calls at 30p/min for 10 days at Rs.34. Create myPack dial *129*4#, Call 1294. Offers: http://airtellive.com/129store). that means not for 28 days it is going to expire after 10 days. again clap for you. well this was the case. I will wait for some couple of days for a positive response from you. I work in a very reputed organisation where we share our experience with thousands of people and employee. Now it depends on you how you solve the matter. thanks for reading.