[Resolved] Airtel — Verification failure for postpaid sim | |||
I have a Airtel Hotspot with a prepaid Airtel Sim. Wanted to change it to postpaid sim. Went to Airtel store in Flora Fountain, Mumbai, Pincode 600001 and had the sim changed. At that time submitted a copy of Aadhar card together with verification done with fingerprinting. I was told that the sim would be active within a half hour or so. About an hour later received a message that the verification had failed. I am a doctor and don't have time to run around to the shop time and again. Wanted to know the cause of failure of verification and its resolution. Card no: [protected] Sim No:[protected]U Appreciate a quick resolution to the problem. Dr.Bharat Shah, 601, Pleasant Palace, Narayan Dabholkar Rd, Mumbai 400006 Was this information helpful? | |||
Mar 13, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 07, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 7 February 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 10, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 February 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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