Airtel — very bad network issue at home

Address:

600088

Hi,

I would like to bring to your kind attention that I have been facing severe network issues at my home for the past 2 months, not even single bar shows in the network it always says "No Service" the moment we enter the home.

This is what I have done so far from my end and the series of events regarding this issue:-

1. Raised a compliant on 20th Apr 2019 - Compliant No.90167902
2. Received an SMS from Airtel that they are still working on it
3. Called your customer care on 12th Jun 2019 and asked for the status, the customer care executive informed that they will escalate this issue and arrange for a call with the technical team
4. A technician called around 1.38pm IST from the mobile no. [protected] and informed that they are still working on it. Also informed that, there is no timeline to fix the issue and they have no clue when this will be resolved as well.

Despite of all the above events around this issue, I still paid your bills and continue to wait for the resolution for the past 2 months. Since there is no resolution or timeline from your end, why I should NOT look for other service providers just because of your technical team's incapability to resolve this issue for the past 2 months.

For me this is a very serious issue because we don't use any other network at home by myself, wife, parents and my aunt staying with me in the same home premises and these are the numbers directly affected by your incumbent network.

[protected] - My number
98XXXXXX01
98XXXXXX70
98XXXXXX55
99XXXXXX90

Inspite of request and being patient enough for the past 2 months, there is NO sign or resolution from your end and since we have elders' at home without signal will invite unnecessary events in future for medical or security reasons.

One thing emerges from this treatment is, there is NO value for the customer whether he is NEW or 13 years old in Airtel. Thanks for showing the doors!

Disappointed customer,
Anand Ganesan
[protected]