[Resolved]  Airtel — very bad service

Address:

Pune, Maharashtra

I was promised a high bandwidth internet connection with Airtel 4G LTE. they said that the tower is right opposite my home . In two months I have placed 4 complaints regarding speed, it goes down to 0 or a few kbps . They have a site for checking 4G usage, the site does not have a valid certificate and does not open in either Chrome or Firefox. So, I do not know what I have used. in the first month, within 20 days, I started facing the problem of speed and complained . I was told that I had used up my 10 GB limit, which is false, as I used it for some length of time only in the 4th week & that too at speeds of 20 - 50 kbps. It was only on the third call was I told that my billing cycle is from 11th to 11th of each month and even if i make a payment of outstanding bill, I will not be eligible for the speed that I have signed up for. They deal in part information and the service is unreliable.
When we call customer care, they do not understand the frustration of the customer. They do not even write the complaint as placed. they do not represent the voice of the customer . They ask if I wish to give any feed back and transfer to some extension for the same. Nobody picks up the line and is disconnected without response.n average complaint call takes 15 - 20 minutes of persistence and yields nothing.

They close complaints without resolving.

I have seen that everytime I place a complaint, the speed improves for some time to drop again.

Airtel is the lousiest service provider that I have come across. They sell untested and unreliable technology, wrap it up in marketing gimmicks and cause customer rage!.

I get a feeling that Airtel is playing games, using the same bandwidth to higher revenue customers and cheating retail customers like me.