[Resolved]  Airtel — Very poor customer care

Address:

Chamba, Himachal Pradesh

My customer id is [protected] This is for your notice that i had raised a complaint regarding issue in my HD upgradation, but my complain doesn't seem to be resolving.(ref no :[protected] june) I have tried every possible option known to me and nothing is working it seems. Customer care person every time says that issue will resolve in 24 hrs but it has been more than 15 days, i have written to [protected]@in.airtel.com and they are also not responding. The way customer care is treating is also pathetic, sometime they will put me on mute and i will keep shouting for 10 mins, sometime they will say that tomorrow someone will call me . I have upgraded my normal set top box in april 2015 and paid Rs. 1300/- and got the pack of 22 HD channels free for one year. The channels worked well until june end ..when the request of my ala-carte pack has been entertained. The back end team has disabled my HD pack. I am not sure, what this issue is, but this is causing lots of inconvenience to me. I have called ala-carte customer care also in this, but didn't get any appropriate reply. I am using Airtel Digital tv service from last 6 yrs and dont expect this kind of service. Kindly look into this matter with priority and resolve it. Thanks, Padmakshi Parihar Customer ID [protected]