[Resolved]  Airtel — Very poor internet service and customer harassment and torture

Address:

Bangalore, Karnataka

I am using Airtel's broadband fixed line internet service for last 3 months. But, I am facing service issue for last 2 months, like no internet access and slow speed. Also, every time I complain, the customer care always get away by making me restart the modem and other end systems again and again. I have spent hours tackling with their issues and even had to take leave from office as I was working from home and I couldn't use internet. I have also faced issue like they don't raise the issue ticket when asked. And when I complaint about the issue, that I have these issue for last two months, nodal office asks me for the ticket, and asks me "What is the proof". I gave them as a proof, as an incident where the person from customer care refused to give me a ticket number for my complains. This is really very poor service and handling of customer from Airtel, I am really very disappointed with them. That is why I am raising this complain. I have many call recording as a proof.