Airtel — very poor service and putting packs without permission

Address:

Jaipur, Rajasthan, 303908

Sir
my airtel dth ID is [protected]. on date 30/03/2019 i called to 12150 from my airtel number to activate star sports 1 hindi channel but they said that their system having upgrade for 4 hours. i called again on next day 31/03/2019 i request them to activate my channel and she said ok but then i ask for what is my monthly rental she told 23 rupees much then pack i ask for details and she told me that im using one of airtel pack but i didnt activate it then she said that they active this plan to every customer without permissions, i removed it. i check my tv after 2 hours but my plan still not activated and i called again and again they putted that airtel plan without asking i removed it again. but my star sports 1 hindi still not activated. now i am tired with this. this is cheap.they are not helpful. they are like thief. i dont know how i can got my channel.i also tried using my airtel app but my channel rate is 22 rupees and they are charging for it 45 rupees.
hope you will help me