Airtel — very poor service, network and quality

Address:

Gurgaon, Haryana, 122018

Airtel is the most fraudulent company in india. Every company knows by the services and product. Airtel customer care service is very poor and as per my case, all customer care are not doing there duty honestly. I had many discussion in my company also about this type of culture. This culture starts from top to bottom. If company senior employees are not doing job seriously/honestly then i am 100% sure it will affect those company juniors also. I start complaining from 24th march and call to customer care but everyone is asking please give us 24 hours. It almost 14 days and my small case to migrate the sim from postpaid to prepaid is still pending. Airtel gives only one training to all his employees to say sorry every minute and asks for wait next 24 hours. Airtel doesn't have good software for customer issue tracking or case management. Every time i have to explain all thigs and they ask the silly question seems they don't have any software or very poor quality software.
All airtel employees are poorly trained and they got this training to make money only not wants to do any work. All airtel employees are master in shifting the calls and they don't want to work on any complaint or issue. Maybe this also can be a region that why all airtel customers are migrated. The company knows by its services and product, so please stop these frauds and change your mind to earn quality name and do some work. I would like to point out that there is nothing wrong with making money and to have sustainable business growth so as to provide better service year by year which may ultimately be beneficial to end user.