Airtel — Very slow 4G prepaid mobile data connection

Address:

Chennai,Tamil Nadu, India

Sir/Madam, I am filing this complaint against Airtel's so-called 4G pre-paid mobile data connection for its very slow speed which remains unresolved despite regestering more than a dozen complaints on their Airtel Thanks App which is more focused on selling its services than on redressing genuine consumer grievances, Even their complaints redressal numbers 198 and 121 are a mere eyewash as no human interface is allowed to talk to the customer or listen to our problems directly. Their chatbot is a mere joke as complaints are tossed about as location not found inspite of 2 towers near my house. I feel cheated by Airtel for providing me 3G speeds claiming to be 4G fast internet service for my two prepaid mobile connections with high value annual tariff plans claiming to give 2GB data for one mobile connection and an annual plan with fixed data which I top up regularly after it is exhausted on my other mobile. No one from Airtel Customer Service has bothered to reach me even after 10 days from the date of registering complaints on their Mobile App. The resolution promised is inordinately long more than 2 weeks for a persistent slow speed or poor network signal of less than 3 bars, but it is not solved. Only a written message work in progress on your issue. As I am unable to browse my favourite YouTube videos or even check my emails many times, I feel cheated by AirTel and totally disappointed with the poor services provided by them hence I am resorting to register my genuine complaint against them with your forum.