[Resolved]  Airtel — Very Very bad experience

Address:

Kolkata, West Bengal

Hi,
One month back I got a call from an Airtel representative about some exciting Post Paid Plans from Airtel.Considering my current consumption of the services with my existing service provider it looks cool to me and I fall pray to the same.
Within a few days an executive([protected]) came and he did all the formalities, provided a new sim and it was being told that the new services will be active by 14 days max.But it was almost one month nothing has happened .What is more disappointing is the representatives behaviour towards the customer as if you have been taken for granted.They didn't asnwer my call and even if they answer they don't have any idea of the connection status.I called AIRTEL helpline they too were unable to give a satisfactory answer why the new connection has not started since all the verifications and everything is ok according to them.Instead they were assuming that my existing Service Provider might have rejected my post paid plan transfer request.Again I called my Existing Customer Care helpline and came to know this is not the case.Frustated and disappointed I fed up and choose to stay with my Existing Servie Provider.Atleast they are able to provide satisfactory resolution to all the problem raised.
This is really a very bad impression for the new customer base and it should be taken care of .A service might take some time to get activated but the attitude of the representatives should be changed they should not make assumptions and delegating the issue to one another.