Airtel — video problem airtel internet tv since more than 2 months

Address:

Indore, Madhya Pradesh, 452016

There is a video problem in my Airtel Internet TV since 2 months, it shows B001 or Service list update is in progress or Invalid Service and while checking the signal it shows good signal which is in green.

First time raised complaint was in May 1st week after that engineer came and unluckily the channels were visible, so he said that if you get this issue again please call me not the Airtel customer care and i handed over the Rs. 150 to him for absolutely nothing. Then i contacted him 1 or 2 days for the same issue, he said he is coming but no one came.

Then Second time i have to raise the complaint to customer care on june 8th as per my availability, then the engineer visited and saw the issue he suggested that we need to change the set top box, i said ok. Then again i had to follow up back to him for the same but he never came. Then as per my conversation with local airtel office i explained everything to them about how unethical behaviour was shown by their engineers, they confirmed me the resolution to be expected soon, again nothing happened.

And these guys keep asking me for the 150/- service charge again for the pathetic service and also for set top box replacement which is i don't know if it's the last resolution my issue.

Also i have paid my monthly rental twice and was not able to enjoy the services.

So I request you to please look into the issue and help me resolve it soon, below is my account details :

Account Name : Kandarp Sharma
Mobile : [protected]
Cust ID : [protected]

Sent this above email to Nodal desk a week ago and the only thing I am recieving is daily call asking if my problem has been resolved or not. But actually nothing's happening. Also now I can't even access my dth account on app.