Airtel — violation of agreement between consumer and service provider

Address:

Plot No - 203, vennelagadda, boudha nagar, Suchitra, kompally, hyderabad., Hyderabad, Telangana, 500055

I have a mobile service issue for Number +91 [protected] in my residential address Plot No -101/203, Near Vijaya Homes, Vennelagadda, Boudha Nagar, Suchitra, Kompally. 500055.

I have raised a complaint regarding poor network and zero data service on 26.04.2019 and this was to be solved by 30.04.2019, since it was not solved
It was escalated by Mr. Naveen (Floor manager Airtel) and took 72 Hrs for escalation and
it was not solved, then Ms. Deepika had escalated the issue again on 03.05.2019 for 48 Hrs and issue didn't get solved,
then the complaint again escalated on 06.05.2019 by Ms. Angel even now the complaint didn't get solved,
then on 09.05.2019 again the complaint got escalated for 24 Hrs even then the complaint didn't get resolved.

Today on 10.05.2019 15:00 to 15:45 I received a call saying again the complaint is being escalated for 48 Hrs

I am feel ambarassed that no one in airtel is taking responsibility to solve my network issue even after more than 15 days.

I am not able to speak to my family peacefully due to the week network and no data services, I am just being fooled each time I call to them.

I have not received any kind of call from the network team of Airtel and even after trying myself to speak by giving miscall to 515 even after that there is no call back by the airtel team.

Please solve the problem or help me out in this.

I don't have enough money to maintain 2 connections of mobile and broadband in home due this high living cost nowadays.

I am loosing my self control and good relation ship with family also.