[Resolved]  Airtel — Waiver not applied on bill

Address:	411057
Website:	www.airtel.in

I was offered a discount of rs 200 on my postpaid number for 6 months effective from[protected]. But that discount was not applied on bill cycle (20th mar - 19th apr). Hence i requested 'appellate' team to resolve the same as per their commitment.
But they said that discount cannot be completed in this bill cycle and they will complete the waiver in next bill cycle for rs 200.
And the amount due of rs 200 in bill cycle of (20th mar - 19th apr) was paid by me on the assurance that it would be waived off in next bill cycle.
After receiving next bill also for bill cycle (20th apr - 19th may), the waiver is still yet not completed inspite of multiple reminders to them.
I have tried contacting their all teams one by one ('appellate. [protected]@in. Airtel.com'; 'nodalofficer. [protected]@in. Airtel.com'; '[protected]@in. Airtel.com'; '[protected]@airtel.com'), but still not got any satisfcatory response.

They further told me on 21st may 2017 10:00am to wait for 72 hours to get the waiver completed. Then they again changed the time and said that they will take 72 hours more from 22nd may 2017 5:59 pm.

Hence, unwilling i had to agree to them and allowed a time of 72 hours from 22nd may 2017 5:59 pm, but still the waiver is not processed.
Now they have stopped responding to mails and not processing the waiver.

I have all the mails as a proof received from their end and all the voice recording as well.

Please help in getting my waiver processed at the earliest.