Airtel — wallet kyc issue and calling issue

Address:	110010
Website:	www.airtel.in

Firstly, I am trying to call airtel customer care from last 312 hours and still i am unable to talk them.
When i was send a port out request then they call me immediately because its their responsibility to call otherwise their customer left airtel so they call me and when i discuss about call they said that is technical issue and you should call after some time. I tried on 198, 121 [protected] but here a line only " Is samay sabhi lineney vyast hain " .
Secondly, as government guidelines customer have to upgrade wallet kyc to use hassle free as i am trying to upgrade my wallet kyc but getting same error everytime and they and not listening me seriously and they forced me to open an account in Airtel payment bank so that your airtel wallet kyc issue will resolve.
But i want only wallet kyc not want to open and payment bank account i said.
They also deducted 23₹ after stopping of incoming and outgoing service and still i am unable to call customer care.