[Resolved] Airtel — Want refund of Rs 349 recharge done bcoz of misguide in new my airtel app

rahul2481

from Solan, Himachal Pradesh

Address:	151502
Website:	www.airtel.in

Mobile number - [removed]
Today i'm going to recharge of rs 349 for my family member number through my airtel app but after clicking on best offers of that particular number, recharge done on my number instead of family member number. What the hell my best offers are showing below any other number? I don't want recharge on my number so kindlly deactivate the same pack & refund the amount to my balance or my airtel money account. I did a very big mistake by updating ur poor my airtel app kindly do the needful as soon as poosible otherwise i will take this issue with higher authority.

Regards,
Rahul aggarwal
[removed]

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Jul 14, 2017

Complaint marked as Resolved

2 days before I sent email to [email protected] & today i recieved a reply confirming that Rs 349 refund has been added to my airtel balance & at the same time i recieved the refund. Now my issue is resolved.

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Jul 13, 2017

Updated by rahul2481 Till yet no call recieved & no resolution provided? Kindly refund the balance & deactivate the pack as soon as possible otherwise i will take this matter legally with higher authority

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd