[Resolved]  Airtel — Want to Charge Customer for their faults and Bad Customer Services

Address:

Ahmedabad, Gujarat

Dear Airtel Customer Care. Here by this email I do like to put a complain to my services and experience I am facing in last few weeks. Today I have talked with one of your supervisor who was reluctant to have any support of services and blaming me as a customer that you give me records and we do not have any records showing at our side. So he was trying to prove me wrong and tell me that I can give you only this X discount or so for the thing which I have not have to spend anything. Its like you gave me 600 discount and asking me to pay 1500 Rs for your crap system. I can not take it. As a customer I am not suppose to keep records when I am telling you that I have spoke to your team on this particular date, you are saying you do not have records, so you can not do anything. what a shame...coz now I have this recording so that proves your people are wrong and I will take this way further. Now, the discussion what I was talking to have this last 2 months's bill adjustment, I would not pay this bill unless you solve this and give me full compensation as I have all proof that you guys are just making life hard for your customer. Kindly find attached my voice recording for that particular date for which I have spend time and again I as a customer have to explain all situation all the time. ONLY THING WHICH YOU NEED TO HEAR IS DURATION OF CALL BETWEEN 10.05 to 10.15 from complete 11 minutes call so that can give you clarity. (Attachment sent to Customercare) I would seek your response on this in next 48 Hours. Awaiting for your response!