[Resolved] Airtel — Website last 5 transactions on my account prepaid account non responsive

navanath

from Bhubaneshwar, Odisha

Jun 30, 2014

Address: Nashik, Maharashtra

I have read several complaints about Airtel's non-responsive, uttely non-user-friendly website. I too experienced it today. I visited 'My Airtel' for my last five transactions. Here is what the page read: Server Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/RechargeL5DViewAction.action Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUTT I tried several times with the same result. Airtel should either get out of the Internet system or do something drastic to improve their website.

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Aug 13, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Comments

Dever8989

from Delhi, Delhi

Jun 30, 2014

This is very very frustrating. Airtel guys must put their act together or get out of business. So many weeks have passed, they still cannot fix their website problem. They promised to fix it by June 30. I checked just now 8.15pm. It is the same old story.

Airtel Customer Care

from Mumbai, Maharashtra

Jul 1, 2014

Verified Support

Dear Navanath,

This is with reference to your post dated 30 June 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ropan

from Delhi, Delhi

Jul 2, 2014

THIS IS ATROCIOUS. Airtel website is down for many many days now. Those at the company are not doing anything... I am leaving. So are hundreds of others, I believe. Bye bye

Server Error

Access Manager WebSEAL could not complete your request due to an unexpected error.

Diagnostic Information

Method: GET
URL: /prepaidaccount/PSC_Web/PSCVASAction.action?msisdn=99E12D53CC4642313D2462
Error Code: 0x38cf04d3
Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server.

Solution

Provide your System Administrator with the above information to assist in troubleshooting the problem.

[BACK BUTTON]

Airtel Customer Care

from Mumbai, Maharashtra

Jul 7, 2014

Verified Support

Dear Navanath,

This is with reference to your post dated 30 June 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33