[Resolved] Airtel — whatsapp pack misinformation | |||
Whatspp pack introduced by airtel has a big mis info. The info about the pack given in official website was that it includes 200mb of data for one month and we can share pictures. But after I activated the pack I still notice the data charges was been deducted from my main balance eventhough I had turned off all the app data except watsapp. I called the customer care and complained about the issue. Their answer was shocking to me. They said pack only applies for text conversation and no other data like images or audios. It took me 15 mins to explain them about the issue and at last they accepted to refund the amount. But still the website had pack active and there is no information about data application. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 24 September 2014
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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