[Resolved] Airtel — Where is customer care

RAVIKUMAR

from Mumbai, Maharashtra

Address:	642004
Website:	Airtel.in

I have. received. a message for. 264 rupees 1.5gb data.but when I met Airtel outlet the fellow. told for 298 rupees I can get extra 1.5 gb during night 12 to 7.So I recharged through net banking.but I got only 1gb data only.Then only i knew. that the package is only 265 rupees only.Because of my extra 3 rupees. I lost 0.5 gb data and night 1gb usage data.I would like to express my problem. I tried 121 and 198 help line there is no route to customer care. So please help to solve my problem. Thanking. You [protected]

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Sep 8, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 03, 2016

Updated by RAVIKUMAR Recently I have received a message 1.5gb data for 264 rupees. After when I met Airtel service outlet the person told if I pay rupees 298 I can avail extra 1gb during night.so I decided to recharge for 298 .I recharged to.. but I get. Only 1gb data only I got.then only I knew that the package is for 295 rupees only.because of this extra 3 rupees I lost 0.5 gb data and night. usage. Of 1gb data. Regarding. this I try to express. my problem I tried 121 and 198 number there is no route. for complaint. No way to contact.please solve my problem. Thankin . You

Verified Support

Aug 08, 2016

Airtel Customer Care's response Dear Mr. Kumar

This is with reference to your post dated 3 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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