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[Resolved]  Airtel — Why No notification message was sent while reaching the Max Data usage in Mobile ??

Address:Bangalore, Karnataka

Hi Team, I didn't receive any message when my data usage reached 1024 MB. You are suppose to message me while reaching the maximum data usage. Details: Received message on Saturday 04-OCT, that You have used approx 879.68MB of 1024 MB Later, I received the message after crossing the maximum limit. Monday 06-OCT: that you have used 1107.66MB of 1024 MB. Why there was more delay in sending the message alert that I have reached the 100% usage of data plan. You want to charge the customer, by not informing them. I won't pay for the extra usage money. Need this to be resolved ASAP. The bill has been generated for the Mobile connection and amount is 1450... :-( My Bill Plan is 275 + 155 (2G Internet) . Regards, Sreenivasula Reddy [protected]
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Complaint marked as Resolved 
Airtel people removed the charges that were added to the bill which was billed for extra 80+ MB of the internet usage. Airtel Customer Care Service helped me a lot to resolve this issue and also given tips to avoid the extra internet usage. Happy to close this complaint.
Airtel customer support has been notified about the posted complaint.
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Comments

Dear Mr. Reddy,

This is with reference to your post dated 28 Oct. 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Reply
Dear Mr. Venkata,

This is with reference to your post dated 28 Oct. 2014. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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