Airtel — wifi not working

Address:

Panchkula, Haryana, 134109

I had taken airtel fixed line wi-fi connection ph. No.[protected] about 7 months back. Your company was laying under ground cable for wi-fi connection just under my main gate. I had also allowed your people to install junction box on my boundary wall which people normally don't do. I was assusered of excellent connectivity, high speed internet connection and best customer care service. For couple of months i was really satisfied with the quality of wi-fi service but for the last two months i am sorry to say that i find that airtel service is not only bad but it's hopeless. For last 17 days i have made atleast 20 complaints. I have talked and told my problem to mr. Verma mobile number [protected] and mr. Sandeep mobile number [protected] and was assured each time that it would be set right within 24hrs.. All the calls to both the numbers have been recorded with their knowledge i have also forwarded screen shots of the display on my mobile screen informing that my connection has been disconnected.in all i have mailed 19 photos including videos of the modem to mr. Sandeep on his above mentioned mobile number. I have also informed both the gentlemen that i will be constrained to take the matter to consumer court for harassment, mental torture and above all deficiency in service. My husband is 71yrs old and a heart patient and i am myself 66yrs old and suffer from back problem. I thought it proper to first bring this to your notice. Under the circumstances i request your goodself to kindly issue necassary direction to the person cocerned to set right the problem within 72hrs. Failing which i will be left with no other option but approach consumer court with yr grievances and also claim compensation from airtel. Sudha vyas # no.384, sector 12 panchkula