Airtel — Without intimation change in Plan and Bill of Rs. 3742 instead of Rs. 842

Address:

Bhopal, Madhya Pradesh

hi I got a bill amount of Rs. 3742/- for the month of April/May 2014 which is really stunning. My plan is postpaid 1gb (750/-) [protected]. I did call the customer care, the only thing they answer is how much the computer shows and argued that's correct. When i spoke with another CSR he said me he can deduct 100 rs and rest of the amount I have to pay. It means I have to pay Rs. 2742 in place Rs. 842, which is not correct anyway as he was saying that from last month my free calling was stopped without intimation to me. From last 5 years I am using the same plan with free calling, where i had used almost the same didn't yield such bill. but why this month?? I am worried also about if all of a sudden my primary connection ends up in some trouble, my work will be badly effected as airtel has been cutoff just in 2/3 days after the bill was sent. I see no hope of this issue resolving at the earliest. Somebody who has come across such issue, kindly help me how you did cope up with situation like this you might have faced. Thanking you, with warm regards Ankit Kharia [protected]@yahoo.co.in, Mob. No. [protected]