[Resolved]  Airtel — WITHOUT MY KNOWLEDGE PLAN HAS BEEN CHANGED

Address: Ernakulam, Kerala

From ANISH BABY THOMBRA HOUSE PONJASSERY P.O PERUMBAVOOR ERNAKULAM KERALA Pin 683547 Mob:[protected] Email: [protected]@gmail.com (SUBJECT: WITHOUT MY KNOWLEDGE PLAN HAS BEEN CHANGED) Complaint against AIRTEL MOBILES Sir I am a airtel postpaid customer from kerala and my mobile number is [protected] of (plan name: super saver 349 cug plan) and 199 internet pack. Before I active this internet pack 199 pack the customer care informed me that i can use 2 GB free and after 2 GB there is a charge of Rs. 99.5 per GB Now that pack is reversed with out any information. With out knowing this I used some data of 2560 MB till. (536 MB is used extra) Today(Date 01-Nov-2014, Time 05:34 PM) I called to 121 customer care regards this problam and call was piked one customer care executive named jomon he informed me that I have exceed 2 GB and after 2 GB there will be a charge of 10ps/10 KB. And i told this is not fare because if you change any plan first you need to inform me. And he told me he cannot change my plan. After some time the same date (05:52PM) i called to 198 customer care again and at that time also call picked jomon. I ask to transfer the call to his supervisor. He connected the call to a supervisor named Kiran Kumar. He talk with me very roughly and he misbehaved me. He simply told me that he doesn't do anything. if i have any complaint mail to complaint mail id and simply disconnected the call My Issuses 1st issue without my confirmation and knowledge airtel team has been changed some new plan 2nd issue customer care executive misbehaved me 3rd issue need not to pay extra money for extra data usage other than 99.5 Please reduce the extra charges of my internet use after 2 gb. I hope you understand the situation So please take immediate action for my compliant. Thanking You Anish Baby [protected]