[Resolved] Airtel — Without reason sim deactivation by company

Sajan Sareen

from Chandigarh, Chandigarh

Address:

Jalandhar, Punjab, 144004

Ir, i am airtel customer with a twenty year old number that is [protected]. This sim was deactivated by your company. Why is this done ? I recharge number weekely ... I have full order recharge bill... This is full using number..
Please tell your why this action has taken... I will go to consumer court because of this unnecessary action..., i visited the airtel store ... After check, they say that your number was deleted by our company... System will not show your number... They said that you will apply for the pospaid for this same number that is [protected]... But madam i submitted the document today but they said our compamy deleted your number due to document issue... But mam your company doea not confirm me that your number will deactivated ... Only message will send .. somwetime message will not see by user then it is the responsibility of company to know about this information to user or customer... This is 20 year old number ... Suddenly they will deactivated by your reputed company...
This is not good way to take a step of gold customer prepaid user by your reputed company...
Immediately this issue will solve it ... If not, i have anothwr way to solve by going to step in consumer court .

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Jan 22, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 11 December 2016.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Dec 19, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 11 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd