[Resolved] Airtel — Worst airtel 4g network service

nuravramuk

from Someshwar, Karnataka

Address:	560018
Website:	www.airtel.in

I have been using airtel 4g hotspot from the past 2 years.

Recently, i noticed that there was no 4g network connectivity in my area. Using 3g is also hopeless, as it drops way too often.

I contacted the nearby airtel express centre and they say that they are also facing the same issue, promised to resolve within a week. And it has been a month, they still say the same "dialogue".

Raised a complaint with the customer care and have called them nearly 100 times only to know that they have kept the complaint in their so called "on hold" status. The replies i get for each and every email i send them will be the same as it is always copy pasted from the previous replies.

And finally, after all this time and several efforts to catch hold of the supervisor over the customer care, he casually says "your wish" when asked whether to change the connection. No responsibility at all.

Isn't this great?

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Aug 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 02 July 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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