Airtel — Worst customer service and cheating clients

Address:

Bangalore, Karnataka

We have 3 fixed line numbers from Airtel which has been working well. But recently I decided to buy a 3 G data card which was working fine for couple of months. Suddenly the Wi fi signals started interfering between fixed line and the 3 G data card and the 3 G datacard has gone dead. I have been trying to speak to their customer care who promise a technician will come to solve the issue each time but nobody turns up even after repeated reminders. They even claim the ref number[protected] given by them does not exist. Pursuing this matter I have come to see the real colors of this Co whom I had thought was a reliable provider. This is a warning to all concerned that as long as there is no problem Airtel is Great but the moment their products fail there is absolutely no response from any of them. The moment you mention a problem they start putting your calls on hold for endless minutes. sometimes as long as 45 minutes and then call goes dead. After all my patient efforts I am forced to compliant as they have now come up with a new way of putting off handling client problems. They say they will only handle complaints for 4 G data card users and 3 G clients should call 1800... Everyone knows that this toll free number can be reached from MTNL/BSNL numbers. I would like to ask them how does one go searching for BSNL phone booth? Having visited their local customer care centres and failing to get proper response I tried talking on phone. The local customer care centres just say go to "Huawei" - the manufacturer. Thats all they have time for. I can only hope future clients will be aware of this dubious nature of Airtel staff. My numbers - 3 G data card [protected] fixed lines 41520808/09/10