[Resolved]  Airtel — Worst Service experience-Not responding to complaints

Address:

Mumbai City, Maharashtra

On 2nd July, I made online recharge of Internet Pack for my Airtel prepaid number [protected]. Till the time Internet pack is not available on handset, I called up customer service on 3rd july to know the reason, service representative said these internet packs are not valid for Blackberry and iphone devices, the fact i'm unaware of because i have been using BIS from almost last 2 years ( which is not mentioned anywhere on respective recharge page or else any visible portion of website).Then I spoke to manager and he promised me that he'll either compensate me with the amount i have spent or let me know about further developments. He also told me that he has lodged a complaint or posted some mail to authority and i'll get response in 4 hours( No acknowledgement mail or feedback form or complaint ref number was shared with me for further communication which is highly unprofessional). Till now i didn't get a call or mail regarding it. No updates on the same.Today i called up again and told the whole story helplessly and representative gave me a solution that he cant do anything on this. Worst experience i had with service provider in my 5 years usage. Kindly look into the matter or else i'll escalate this to a judicial body.. Amit mali, Mumbai- [protected]