[Resolved]  Airtel — Worstcuntomer service and no service given

Address:

Bangalore, Karnataka

After many fights with Airtel finally decided to cancel my post paid connection.Every time when I request for cancellation they come up with new offers and some discounts. Finally fed up and decided to cancel but as the number was spread among all the friends and official documents thought to keep the number without any change and can use alternate service provider. As to migrate from post paid to prepaid as requested by the customer care executive visited their outlet at Electronic city, Bangalore on 17th October and given a request and collected the prepaid sim card. On 21st i called their customer executive they took a complaint and said will revert back in 24hours. Never turned up/On 22nd called up them again but he promised by 12 midnight will get it activated. Called up again after 12 Initially the person who picked said he would transfer the line to his manager and holded for half an hour and routed to some one but he never spoke me but i could hear some people speaking at the background. I disconnected and called up again and at this time the executive replied it is under process. I told him the whole story happened in between but again same thing happened he disconnected the call. Called up again as sooner one of the executive responded, Immediately asked to transfer the call to any responsible person at Airtel he kept on hold for half an hour and said his higher officials are busy and would give me a call back and when i asked for the time that i can expect a call from them he said around 9 AM. when I asked if his managers are busy still 9 AM he just kept quite and put me on hold and said they are still busy.Today 23rd 10AM i called up their Nodal officer and explained the whole story she is asking me 3 more days to sort out the Issues. Do Airtel thinks all their customers are donkeys..?