Airtel — Wrong Bill & Disconnected services without intimation

Address:

Bhopal, Madhya Pradesh

I am Rafiuddin Quazi, having 3 CUG connections, in which (Relationship No.[protected]) Airtel no. [protected], I am facing problem of wrong bill amount calculation. According to my plan i have free calls of Rs300/- worth, and my total calling during the bill period is Rs237.13 (without service tax) which is below the limit of Rs300/-, but i am over Billed by Rs109.24 (including Service Tax). and now they claim the limit of 300/- is not applicable on special numbers whereas at the time of providing connection agent has assured that this limit is applicable for all calls. Moreover my credit limit is Rs500/- but my out going calls are blocked from 25.09.2015 even though i am within my credit limit. and even after repeated complain customer care is not resolving my issue. I even mailed to airtel (dt 27.09.2015) at [protected]@in.airtel.com, but they simply attached my bill in reply, that we already have.