Airtel — WRONG BILLING-AIRTEL NO: [protected]

Address:

New Delhi, Delhi

Dear Sir/Madam, I am Amit Sharma using Airtel postpaid service for the past 5.5 years which iscorporate connection. This mail is regarding my bill discrepancy.In the month of March2015 I have send around 50 SMS but I wascharged around Rs. 5600 for MMS. I would like to raise the followingpoints which I expect a valid answer from your side. 1. How SMS is converted to MMS? As perAirtel Policy when message is of more than 825 characters, the SMS is convertedto MMS but in my case message is of less than 100 Character. (Screen shot ofrecipient mobile attached) 2. How same message to is delivered 20-25 times to same recipient? Ichecked the bill and found that the MMS has been sent to the same person manytimes. Some of my friends got the same message 25 times, otherfriend 14, other friend 19 etc., {I can give u a proof of also, you can checkphone numbers [protected] (25 times), [protected] (19 times), [protected](14 times), [protected] (20 times)}. 3. It was interpreted from your bill that Ihave sent 1100 MMS on 6-Mar2015 out of which around 1000 MMS I sent between8:30 AM to 9:05 AM and rest 100 MMS between 11:35 AM to 11:36 AM. Can aperson send 1000 MMS in just half an hour, and 100 MMS in just 21 seconds? 4.Does airtel is making fun of corporate customers? The billing problem isalso faced by certain other employees, but airtel doesn’t pay any heed tocorrect them. Mobile no: [protected] faced the same problem (there SMS arecharged as MMS. Also refer complaint of mobile no [protected]. I would like to highlight here, I hardlycrossed Rs. 1000/- in one or two times (I am presenting the various bills from[protected] below in which you can see my Amount). Including the festival season, I never crossed a bill of Rs. 1000/- per month. You are expecting me to pay Rs.7000/- which is almost my 9 months bill, that to wrongly interpreting the MMSservice which I didn’t used. I have sent 56 SMS to wish my friends and family, and I am ready to pay for that message. I hope the whole scenario will beperfectly understood. Please modify the bill accordingly and do the needful. . Month Amount in Rupees Year 2012 2013 2014 January 730.18 448.88 744.01 February 816.65 494.38 588.77 March 571.11 552.81 733.15 April 972.12 599.63 655.66 May 613.7 801.12 657.87 June 491.01 394.85 963.49 July 409.56 453.38 675.84 August 496.62 421.35 766.84 September 512.36 855.06 1532.02 October 692.71 822.48 1006.73 November 599.75 1468.55 973.75 December 866.07 I don’t expect this type of wrong bills fromAirtel which force me to close my data card and postpaid mobile account. Pleasetake necessary action considering my valuable relation with Airtel since last5.5 years. I hope Airtel will act in the right spirit in solving the issue incustomer point of view. For any clarification required, you can call back on mobile No: [protected]. With Regards Amit Sharma [protected]