[Resolved]  Airtel — Wrong Billing and no one listing to complaint and forcing to pay additional bill without giving any valid logic.........

Address:

New Delhi, Delhi

Hi i am Post paid user of AIRTEL from last 10 Years, i were never faced any problem from AIRTEL. But now their services are very pathetic. i had 2 instances when i have undergone the pathetic services and bad behaviour of AIRTEL. Case 1: DIWALI PERIOD OF 2013 i had sent many messages to my friend in group (SMS), but when i saw the bill AIRTEL was charged me for the MMS for each my SMS. I contacted AIRTEL customer care and then their senior officials but no one has solved my problem. One officer told me that it is a problem of Black Berry software issue that it converts all SMS to MMS if you sent it in group. I told them if you are aware about this bug available in the system why you are not correcting the mistake and reversing the charges which you charged me over, but they said that no they will not reverse these charges even it is software issue. I told them to see my handset where those messages are available as SMS and not MMS, but no one bothered. Ultimately step after another i sent the mails to Mr. Sunil Bharti Mittal and after sending so many mails they have reversed my wrongly charged amount. Aug and Sept 2014 I travelled to USA and Canada where they have given me charges for my call rate and i surprised to see the bills that for 3 calls in Canada they charged me 200 Rs. Per minute instead of 50 Rs. Per Min. Whereas they asked me in writing that only India call is 180 Rs. Per Min and Local is 50 Rs. They charged 200 Per min which never inform ed to me. I contacted AIRTEL but they are not having logical replies but they are mentioning that sir our billing department is saying these are right but logic no logic ... I would say this is the GINDA GARDI of AIRTEL, my question is if you are right give me the logic but no logic... Customer Care executive told me that some one will talk to me. I mentioned that till the time this issue is not resolved i shall hold the bill payment and same is mentioned in my complaint. no one called me and now the payment due date have passed. VERY PATHETIC SERVICES OF AIRTEL. I AM THE POST PAID USER OF AIRTEL FROM LAST ABOUT 10 YEARS BUT THEY HAVE NO VALUE FOR THEIR CUSTOMERS. I DECIDED NOW I WILL NOT BEND AGAIST THE GUNDA GARDI OF AIRTEL AND I WILL NOT PAY THE BILL TILL THE TIME THEY DIDNOT RESOLVE MY ISSUE. PLS SUGGEST.