Airtel — Wrong billing and no proper service

Address:	Chennai, Tamil Nadu, 600007
Website:	Nil

My land line connection in name of Manisha chordia with number [protected]. The connection is since 2 years and nearly a year back we were offered 16 mbps line with 60 gb down load at Rs 1100 and an value added charge of Rs. 500 for free unlimited local and std call. Since they upgraded the scheme the problem started and we had frequent breakdoen of net connection. Nearly 7 to 8 complaints are rsised every months. Durind ehich they had replaced wiring at our cost but no dolution and also they forced us to change three modems at our cost for none of our fault. They have inexprieced service team and negligent attitude. We have discovered before three months that airtel is probiding free unlimited out going for local and std to all connections having airtel broadband services. Ehen ee questioned them they first misleaded us and then gave us evading reply and only intimated us not to charge further but did not comment on the refund of excess amount collected from us till date. Sunce last month the problem pricipotated more and we were not able to use net connection properly and a complaint is pending since last two days with no resolution. Today even the land line has gone dead when reising the complaint, they refused to take new complaint stating already one complaint is pending, so no nee complaint shall be raised. We had also mailed the complaint to airlel complaint cell but no responce to it. I pray you to raise the issue at appropriate forum and render us justice for finincial loss, harrashmen caused to us