Airtel — Wrong billing and no resolution even after almost 2 years

NSMathur

from Mumbai, Maharashtra

May 18, 2021

Address:

Mumbai

It started in Aug 2019.

The Airtel customer care executive suggested switching to a combo plan where my primary mobile number can be clubbed with other number and a Data Card number at Rs. 749/- monthly tariff which I agreed to.

To my surprise, the bill was generated with the new tariff without combining all 3 subscriber numbers and I received 3 separate invoices for all 3 numbers!!

After 2 months follow-up, they finally could club one number but the data-card continued on separate billing in addition to the combo bill. So, effectively I was paying double for my data-card subscription.

Eventually, in June 2020 I discontinued the services for Data-card.

There is no responsible reply to my complaint and harassment I experienced for alomost a year.

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Airtel customer support has been notified about the posted complaint.

May 23, 2021

Updated by NSMathur No action so far as expected !! They go to any extent to usurp your money, now they attached this account to my other mobile number and barred the services. No option but to pay to get your number released !! Customer care to Nodal officer, nobody read the email and reply with a standard message to pay the money.

Airtel, once the best telecom is becoming hopeless. I am porting out from a platinum customer status!!