[Resolved]  Airtel — Wrong billing and plan change without customer confirmation

Address:

Pune, Maharashtra

I Ajay Kumar holding Airtel No. [protected] and since 2011, I am not using this no. however I have paid advance rental (Rs. 700 for 24 months) in 2011 which was expired in October 2013, but after expiry Airtel has changed the plan of Rs. 298 + tax without getting confirmation from customer, and since then they are raising bill icnluding late fees also. Now after expiry of period Airtel should contact the customer to know the plan which customer want rather opting by themself the high monthly rental plan or they should continue with the old plan ie Rs. 700 (24 months), whereas they are irritating customer by sending bills with high monthly rental alongwith late fees, this is really very unfortunate and this kind of attitute is not expected from company like Airtel. Inspite of so many emails they are not accepting their mistake and continously chasing for payment. Regards Ajay Kumar Mob- [protected]