[Resolved]  Airtel — Wrong billing by airtel internet

Address:New Delhi, Delhi, +91
Website:airtel

I am amit sharma (Mob# [protected]) using airtel postpaid service for the past 8 years which is a corporate connection. This mail is regarding my bill discrepancy for the month of may2017. The airtel had sent me text message bill of rs. 9437.72 (Data uses), it is a 2g net connection, how can i use 16mb in 2g. I don’t expect this type of wrong bills from airtel again and again. Please take necessary action considering my valuable relation with airtel since last 8 years. I hope airtel will act in the right spirit in solving the issue in customer point of view. It had happened earlier also refer my first complaint dated[protected], reference number is[protected] and second reference number 14013376, then also airtel accepted, that it was wrongly billed from our (Airtel) side and that was waived off.

Now this time again airtel has sent me wrong bill in the same manner as happened earlier.
Why such discrepancy is happening repeatedly in my bills?
Airtel must check thoroughly and find out the incorrectness in the bill raised to me for the month of may 2017.
Regards
Amit sharma
[protected]
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Jul 16, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 8 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 13, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 08 June 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 15, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 08 June 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

Sir

Provide me the payment receipt of bill no.[protected] dated 18/05/2017. Amount of bill Rs. 425.97

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