Airtel — Wrong billing: feeling cheated

Address:

560038

Despite so many emails, my concern is still not resolved by airtel. It is a shame that a corporate like yours is so unprofessional and cheats customers. Let me re-iterate my points: 1) I was charged for 63 SMSes sent to a number [protected] when i was in UAE from 2nd to 5th Nov. I had not sent a single SMS to that number. I called the number and it says such a number does not exist. I checked on internet to find whose number it is and it says airtel helpdesk. How can i send (a) SMSes to a number that does not exist? (b) I have no reason to send 63 SMSes to a number that does not exist. I have raised this issue in both my trailing emails as well as during the complaint call i had filed on 23rd Dec. No one had bothered to look at this and rectify this issue. I expect Airtel to investigate this wrong SMS charge and rectify the same. 2) I had called Airtel on 2nd November 2015 morning to activate roaming plan. I was told by the concerned who answered my call that the plan I had taken during my previous month international travel is still active and will be valid till my travel date between 2-5th Nov. Now, I request your department to check the call recordings to know the facts, rather than responding to me so casually. 3) I also get 4-5 calls a day for payment and I have to tell everyone the same story that I have raised a complaint and waiting for the same to be resolved before payment. No one would pay the wrong amount until the issue is resolved. If you check my record of over a decade with Airtel, I have never been a defaulter. I wonder why my response cannot get recorded in the system so that 5 different people need not call me every day. If you note, I have not paid only for the month where there is a dispute. I have already paid for the last month where the billing was fine. I am writing to you in anticipation that i will not get another "parroted" response from Airtel, but a proper check done and my problem rectified. I am losing faith in the system of airtel and now believe that Airtel is out to cheat customers. I feel so cheated by such a large organization. I do expect a proper action taken and justice done to my query. Regards, Meera