[Resolved]  Airtel — Wrong billing for services not taken

Address:

Bangalore, Karnataka

We had taken 2 separate PC secure connections for phone no [protected] for two laptops. We no longer had two laptops hence requested to cancel one PC secure connection which was up for renewal in August 2014. The executive promptly disconnected both the PC secure connections while we requested for only one to be discontinued. Also we had already paid an amount of Rs. 850 plus for the Aug 2014 pc secure. The executive also promised that the amount of Rs.850plus will be refunded in the next billing cycle. Its been 3 months since and several frustrated phone calls each lasting 30 mins or so and still no outcome. The service representatives are pathetic and lack any knowledge of the product or have any comprehension skills as they just do not understand. Now not only is airtel not providing me PC secure for which I have already paid, you are not refunding the amount for services that I no longer use. Its just pathetic the level of service you offer for the so called " platinum customer" of yours. Just empty words. If this is the level of service offered to a longstanding multiple connection holder of yours how about others. Please do something about this before I pull out all my connections.