I am using a postpaid mobile number with Airtel and I have activated international roaming on the same. Whenever I travel abroad, I turn off the mobile data (internet) on my Airtel sim card and I use local sim card of the destination country as well as WiFi in hotels and office spaces.
Recently when I traveled to Poland, I got a local sim-card for use (calls, SMS and internet), and I disabled call, SMS and internet on my Airtel number to avoid high usage costs while international roaming.
However, I was sent a bill of INR 3, 201.34 by Airtel in August 2022 claiming that I have used internet on my Airtel number. This is not possible at all because the data settings are set to my local Polish number.
I raised a complaint to Airtel giving details of my case as well as sharing the screenshot of default settings of sim card usage which clearly showed the call, SMS and data set to my local sim card of Poland.
In response to my regular follow-ups, Airtel provided me a waiver of INR 1, 198.88 and mentioned that rest of the charges are valid.
I have been following up with Airtel through their complaints handling system and also through their appellate authority, but their response remained the same that the charges are valid. This is unjustified and unfair as I am not using internet on Airtel number at all. I have been traveling internationally since 2015 and I am well aware of the high cost of international usage, and I don't use my Indian number for international usage.
Airtel is failing in their commitment of fair and transparent service delivery to their customers and are turning away from their accountability.
I demand for rectification of the wrong bill generated on my number at the earliest.
A quick resolution to my complaint with Airtel will be highly appreciated please. I truly believe that I will be able to get support from consumer forum at this matter.
Thank you and with regards,
Raman.
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