Airtel — Wrong billing - urgent

Harsh Jhunjhunwala

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400064
Website:	www.airtel.in

I am using mobile number +[protected] with airtel. I have got wrong billing information on my phone. On 26th December I changed my plan to have 960 MB of mobile data from earlier 360 MB and around 1800 minutes of std calling time. I was told that on 26th December itself all my data has been consumed. Since then I dont have any access to data. It isnt possible that all the data got exhausted on the same day. I have also been told that all the minutes have got exhausted on 26th itsef. It just isnt possible for me to do so much std calling in one single day. You have billed me wrong due to which I am not having any access to mobile data and I also am not able to call up people on fear of over paying. If you dont reverse this process, I will have to file a complaint in the consumer court for this harrassment. I expect you to resolve this issue such that the mobile data limit and std calling limit is reset to the correct value. Nidhi Khetawat

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Comments

Harsh Jhunjhunwala

from Mumbai, Maharashtra

The issue still hasnt been resolved. I got an email from airtel rep. that there is an overdue amount and they can only look into it when the final bill is generated.

This means that till they generate a new bill I cant have any access to data and shouldnt make phone calls as I have already overused my plan.

This is totally unacceptable; due to their wrong billing I am not able to use the phone and they are not doing anything about it.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Jhunjhunwala,

This is with reference to your post dated 5 January 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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Harsh Jhunjhunwala

from Mumbai, Maharashtra

The issue still hasnt been resolved. I got an email from them saying that they can give me a bill copy when the bill has been generated on 27th Jan or so. Till then I wont have access to data.

This is theft in broad daylight; you are denying me usage of mobile data which I have paid for.

Moreoever you are overcharging me for unbilled amount - already you are saying that I have used all my STD packs (worth 1860 mins) in one day i.e. 26th December. Due to this I am not using my phone to make calls as required.

I will keep posting it on all social media, file a case in consume court, and leave your number without paying bills on account of the harrasment from your end.