Airtel — wrong billing ,without reading reply email

Address:

Chennai, Tamil Nadu, 600056

Airtel asked disconnected time money when i ask first after many complaints accept there fault and just only deducted download app money which i did not used then asked sorry by email
Then again asking all together money
Really they can go and beg door to door rather than doing this here attached the e-mail which they send

Dear sathienthira t,

Greetings from airtel!

This is in reference to your email regarding billing issue on your airtel mobile number [protected].

I tried to reach you on [protected] and [protected], however unable to reach you.

I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience.

I request you to make the payment of rs.984.42/-, post making the payment i request you to revert back us to make the adjustment of rs.349.00/- on your account.
C how mad airtel trying to contact with the number which they disconnected did any one c mad people like airtel in the world not only that but also i told my another number lost write email but they try to call that too
Finally they send another email please all read this and tell how airtel doing

Dear t. Sathya,

This is in reference to your email regarding service issue for your airtel mobile number [protected].

Basis your email, i would like to inform you that, as per your concern, i have noted as a feedback and forwarded to our team. I have noted your concern on service rendered and wish to assure you of all possible assistance in this regard.

Further, i would like to thank you for bringing this to our notice and would like to assure you that it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

At airtel, we believe that customer inputs/ feedback help us improve our services and ensure customer satisfaction. We assure you we will incorporate your feedback in the best possible way in our processes.

Please be noted that your current outstanding amount is of rs.1333.42, request you to pay the same.

For further queries, please do email.

Yours sincerely
Shikha rajpal