[Resolved] Airtel — wrong calculation of 3G data usage and balance deduction | |||
Hi, As the subject of this complaint suggests I am a victim of Airtel's unfair data usage calculation and excessive charging for the 3G data usage and through this forum I would like to throw light on how the telecom major uses petty and cheap tricks to drain the last penny out of its subscriber's pockets. So what Airtel does is that it charges you for using 3G from your account balance even if you have 3G balance left in your data pack. And the worst part is that it is not a one time deduction this has been going on for a very long time now and they have been fooling their subscribers for quite some time. These deductions have happened with me on a regular basis and after getting totally frustrated by this I have decided to write this complaint as complaining to them on their stupid IVR is of no use as they keep your call on a perpetual hold. I have been an Airtel subscriber for ages now but I think the buck stops here. I don't think I need to stress on the importance of keeping the subscriber happy, as it is we are paying a bomb for the outdated 3G data packs when everyone else has moved on to better and faster technologies of data transmission and after all that to get cheated is the last thing a consumer wants. What I want from Airtel is to look into this matter and resolve it as soon as possible as these practices are hurting their credibility. I got robbed of 56 rupees due to their unfair policies in the last such instance, I know it's not a big amount but it is about ethics in the end. As a proof I have attached the snapshot of the last instance when my balance was deducted. Shourya Harwani [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
I agree to this. Even this happened for me, As people doesn't concentrate much on how many bytes they use, telecom operators like Airtel simply reduce the 3G balance just like that unfairly, forcing people to recharge internet pack again.
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