Airtel — Wrong Charging and no response from customer care

Address:

Mumbai City, Maharashtra

With the announcement of Mumbai being a separate circle, atleast there should have been respect in the sense to let the customer's complete their active packs, which concern maharashtra being a local and not a roaming! On calling the customer care(numerous times) with a holing time so huge, it took almost a huge chunk of my balance out(again a cheap trick by airtel) , they had the same blank poker faces they always do in regards with what they can do to "help" in this situation. Their final answers being monotonous and with the same sentence construction : "Hum kuch nahi kar sakte sir!" I recharged my mobile with 299 which is A2A Local Minutes, i have currently 4000 airtel local minutes which i used for a long time to contact people outside mumbai. With this another dramatic profit making trick, of asuming mumbai to be a new circle, that pack was instantly disregarded without notification nor waiting for it to expire! On a request to the customer care for atleast providing equal amout of some other benefit, they had the recorded and trained reply "Hum kuch nahi kar sakte!". A conclusive dialogue with the customer care is always something like this, Me: "To aapka kehne ka matlab hai ki mere itne paise poore waste gaye, haina?" Customer Care: "Aapki baat sahi hai lekin hum kuch nahi kar sakte !" This is not something i've made up, and i have been using airtel for a while now, you can check all the complaints logged from my mobile number, and listen to the recordings if you really want to help in any way. Airtel has constantly managed to cause me pain and agony. I request you to consider this case if there is any, literally any consideration about your customers. please for God's sake try to provide some benefit of the wasted money which can no longer be used for which they were used to. Also if someone is actually reading this, at least someone can call us and talk the matter, rather than pale fake empathy emails. @Airtel congrats, you've successfully made another customer beg for the worth of his money. Please do something of this complaint, if someone actually can,