Airtel — Wrong commitment by Airtel DTH sales executive

Address:

mumbai

I had applied for Airtel Fiber DTH service and the sales executive committed that we have to pay refundable deposit of Rs 1500/- and whenever we return their setup box we will be refunded that 1500/- but now they are sending us bills although we are not using it due to the wrong commitment. Also they didnt told us initially that we can use only 1 service provider at a time. Now they are asking us to close all other service providers to use Airtel DTH. Hence i request you to kindly intervene and get this sorted.