Airtel — Wrong commitment made | |||||
I am using Airtel number-[protected] from last 2 years and was happy with the services but last week of october i recieved a call from Airtel stating that There is an offer for your number if you change your plan to 599 you can avail the mentioned benefits as:1040 STD mins, 360 local mins and 1040 3G benefits after consumption of which unlimited 2G will be given.I informed them that i am shifting to Delhi next week so will i be able to use these benefits there and what about the roaming charges? To this question they replied that this is National MNP offer for you and you can take these benefits in Delhi as well.Then they sent their associate to my home for collecting documents and changed the plan. Now i am in Delhi and whatever the commitment was made is FAke.I contacted them via there Call center, showroom and email but they are now telling me you are not eligible for this offer and i need to port this number again and take 799plan.No other option is left.I cannot even go to my earlier plan of JK. I dont know what to do.I cant throw this no.out because i have given this to all my contacts but i cannot even bear such charges. Was this information helpful? | |||||
Airtel customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
Dear Customer,
This is with reference to your post dated 4 November 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 4 November 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Customer,
This is with reference to your post dated 4 November 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 4 November 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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I bought 4G Wi-Fi dongle with commitment of 5GB Data as offer on new purchase on con no [protected] but I found my self duped as I was on 0 balance through out these months.