Airtel — wrong commitment to new customers for dth selling

Address:

411041

I Requested for Airtel DTH Connection for my Residence through Online on 18th may 2019.
After half an Hour I Received a Call From Airtel customer care asking about my exact requirement, as said Marathi + Hindi Mix Channels.
so he suggested a Pack Name - "MAHARASHTRA VALUE LITE PACK HD" for Rs. 360/Month.
He Clearly Mentioned me HD Channels And Some SD Channels in this Pack.
He then told me I have to Pay Rs.1860/- For the "HD Setup Box" (Including Standard Installation and 1st Month free recharge)
And I Clearly Instructed him that the installation must be happened at same day tothis he replied YES .
Still after 2 days the guy came when I was Out of Station my little brother was at home, that guy took Rs.1860/- and Rs.450/- for Installation (additional wire charges).
And when I Came back home after 5 days I noticed there was No HD Channels, so I Contacted Customer Care and then I came to know the Setup Box was NON HD so it could'nt support HD Channels.
I told them the Entire Scenario then they said Complaints Team will contact me.
There was no Call from the company or any representative till 4 days.
I again Emailed Everything, and then i received call on 28th may 2019.
I explained her everything, she said local team will contact you, then after 1 hour I Received call from Local Team they Guys Said there was No HD Setup Box Mention on Online Order which came from Customer Care.
She Clearly said its not Local Team's Mistake.
After this No one Called Nor any Mail.
I'm sending them Mail Daily Still No Response.
I have been fooled by such a Big Company .
I Wanted to know what they got doing This ?

Regards
Name - Samyak Khairnar
Cust. ID - [protected]
Email - [protected]@rocketmail.com