[Resolved] Airtel — Wrong data balance deduction | |
Dear SIr/madam, This is a complaint against communication company Airtel. I possess an airtel number[protected] located in Jabalpur (M.P) I have been regularly recharging with Rs 29 data plan in whicn 75 data balance is free and valid for 30 days. But most of the time this free data balance is getting exhaused without much use.I recently recharged on 6/12/2016 and after few surfings and downloading one application named whatsapp my data balance was nil. I spoke to customer care executive named Raghunandan RD but after teaching me for free how to use internet he told me that as per his system balance was rightly deducted and it cannot me refunded. TO confuse and fool customers most of the times Airtel gives wrong notification of data balance left in customers account . I request the related authority to kindly take appropriate action and save INDIA from AIRTEL'S dishonesty. Was this information helpful? | |
Jan 23, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Dec 13, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 11 December 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Dec 13, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 11 December 2016. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Dec 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 11 December 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
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