Airtel — Wrong deduction of Toll Plaza

I have been charged for 70rs for a toll plaza at Satara however my car was in Pune. After raising the complaint I was told to wait for 15 business days. Even after waiting for 15 business days when I called them they told the ticket was closed and a new ticket was opened after 7 days and they asked me to wait for another 15 business days.

The airtel reps provide false information and are not at all customer centric. They are useless for their service. Pathetic. Regretting to buy airtel fast tag now.