Airtel — wrong display of my account balance, customer id: [protected]-001

Address:

Gandhinagar, Gujarat, 382424

CUSTOMER ID: [protected]-001

On TV screen, at "menu" to "my account" shows balance of Rs. 2124.79 as on 08th July-2018; but I am getting on TV start-up "Your Account Expires soon" with payment due date as 10th July-2018.

Also on logging to https://www.airtel.in/s/selfcare/; my account shows Rs. 42.71, as balance and valid till tomorrow i.e. till 10th July-2018.

I have written email to "[protected]@airtel.com" on 06th July (three mails), then on 08th July-2018 (one mail) with screenshot of my TV Screen. But so far I have not received any response.

My 06th July-18, while sending email to "[protected]@airtel.com"; I had forwarded email that I had received from Airtel, Mr. Rohit, Customer Services, Bharti Airtel Limited, on the similar issue last year. This mail was in the response to my then e-mail and the telephonic conversation with him.
As per this (earlier) email received from your (Airtel) Customer Services, dated Tue, May 2, 2017 at 4:59 PM:
QUOTE
As per our telephonic conversation on mobile number [protected] on 02-May-2017, we have changed your package from Infinity all SD 12 Month ARP to Value Prime Kids Standard 11M 1M, effective 02-May-2017.
For your reference, applicable details are as follows:
¿ Package- Value Prime Kids Standard 11M 1M, Valid till 27-Apr-2018.
¿ Top ups- BBC WORLD NEWS (Rs.24/month including taxes).
¿ Daily Burn Rate ¿ Rs..0.80 (This is your daily deduction amount).
¿ Current Balance ¿ Rs. 2471.39.
¿ Top-up Validity- 15-Oct-2025 (As per current balance and DBR).
UNQUOTE

Here I reiterate that I have made no changes from my side to my Value Prime Kids Standard 11M 1M package. Normally I make bulk payments in single go, to avoid necessity of adding money again and again.

Kindly look into this matter and also ask IT section of M/s Bharti Airtel Limited, to take corrective action to remove discrepancies amongst different set of data stored and also ensure that such issues should not crop-up again and again as some yearly event.

With warm regards,
Abha and Praveen Jaiman
[protected] and [protected]